Policies, Rules & Regulations

Food & Beverage Policy

Surprise Stadium allows food to be brought into the stadium. The food must be presented in a one-gallon clear ziploc/freezer bag.

• Factory Sealed Bottle of Water – up to 2 (1 liter) factory sealed water bottles per guest.
• Empty hydroflask and sports bottles (up to 1 liter) are allowed, with the exception of any glass containers. For convenience, there are water fountains available to fill up your bottles. (MUST BE EMPTY upon entry)
• Single serving juice boxes, baby food and formula will be permitted. No beverages, other than water or boxed juices will be allowed.
• Outside alcoholic beverages (as well as non-alcoholic beer and wine) are not allowed in the park, regardless of container.

*Food and Beverage policy may vary by event.

Rules & Regulations

In order to provide a safe and enjoyable atmosphere for our guests, the following will be enforced:

• Smoking is not allowed inside any area of the stadium (per Provision Chapters 9.29.404/9.29.050).
• Firearms or deadly weapons are prohibited.
• Resale of any tickets within 200 feet of any public entrance is prohibited (ARS 13-3718).
• Animals are not permitted, with the exception of certified service animals for guests with disabilities.
• No one is allowed on the field of play without proper credentials; such action will result in automatic ejection and subject to arrest.
• All strollers and diaper bags must be accompanied by a child.
• Gates will open approximately 1 ½ hours prior to event time. Times may vary by event.   

The following items are prohibited from being brought into the stadium:

• No coolers, ice chests or glass containers.
• No lawn or legged chairs.
• No alcoholic beverages.
• All items being brought into the stadium must be able to fit under a standard stadium seat, and are subject to search and inspection.

Beware of Objects Leaving the Playing Field!

Backpacks/Bags:

In an effort to enhance public safety, Surprise Stadium has modified its security policy by limiting the size and style of bags allowed in the stadium. 

Approved Bags: 

• Clear Tote - plastic, vinyl and do not exceed 12" x 6" x 12"
• Small Clutch Purse - No larger than 5" x 8" with or without a handle or strap.
• Plastic Storage Bag - Clear, one (1) gallon, re-sealable

 Exceptions will be made for medically necessary items or single compartment diaper bags (child must be present). Please limit the number of items you bring to the stadium on event days.

Surprise Stadium Terms & Conditions

View the Surprise Stadium terms & conditions.

Rain Out Policy or Game Cancellation

There are no refunds or exchanges unless an official game is not played. In the event that 5 innings of one game are not played, except when the home team is in the lead at the end of 4 1/2 innings, the following policy will apply:

REFUND AND EXCHANGE POLICY FOR TICKETS PURCHASED AT THE SURPRISE STADIUM BOX OFFICE, BY PHONE, VIA THE INTERNET OR AT ANY TICKETS.COM OUTLET:

Refund Policy

If a game for which you purchased tickets through an authorized Surprise Stadium outlet is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased and will be automatically processed within 30 days of the date of the cancelled game. A full refund will be automatically processed to the method of payment used at time of purchase, including service fees (if applicable). Except as expressly stated herein, all sales are final and there are no refunds. 

Complimentary tickets may not be refunded or exchanged under any circumstances.

Exchange Policy (Due to an Official Game Cancellation)

If a game is officially cancelled, all paid tickets purchased through an authorized Surprise Stadium outlet may be exchanged at the Surprise Stadium Box Office only for any future 2024 Spring Training Game at Surprise Stadium for the same home team. Exchanges are subject to seat availability on a game-by-game basis. Exchanges are available at the Surprise Stadium Box Office prior to the originally scheduled event date; otherwise, a full refund will be processed. All refunds are subject to the Surprise Stadium Refund Policy above.

Complimentary tickets may not be refunded or exchanged under any circumstances.
 

2024 Surprise Stadium Ticket Assurance

As we prepare for the 2024 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.

If, due to the COVID-19 pandemic, a game for which you purchased tickets is cancelled, rescheduled, postponed or has restricted capacity that prohibits the specific seats you purchased from being used, the ticket value of the impacted game(s) will be refunded in the same manner by which the ticket(s) were purchased. Except as expressly stated herein, all sales are final and there are no refunds.